Privacy Policy

1. Information We Collect

• •Booking Details: Full name, email address, phone number, and number of guests for reservation confirmations.
• •Identity Verification: Passport or national ID copies required upon arrival to comply with Egyptian Tourism Authority rules and resort gate access.
• •Payment Records: Transaction IDs and payment confirmation timestamps. We do not store raw credit card numbers.

2. How We Use Your Data

• •Reservation Management: Scheduling check-in (from 2:00 PM), check-out (before 12:00 PM), and key handovers.
• •Guest Communication: Providing arrival instructions, apartment access codes, and assistance during your stay.
• •Additional Services: Arranging optional airport transfers, on-demand laundry, or extra apartment cleaning upon request.

3. House Rules & Security

In accordance with our property house rules, only registered guests are permitted inside the apartments. Guest identification records ensure compliance with resort safety protocols, prevent unauthorized visitors or parties, and guarantee a peaceful community environment for all neighbors.

4. Data Retention & Sharing

We retain booking information only for as long as necessary to complete your stay and satisfy local legal or tax obligations. We never sell or rent your personal information to third parties. Data is shared exclusively with secure payment processors (e.g. PayPal) and official resort compound security.