Refund Policy

1. Eligible Refund Scenarios

• •Timely Cancellations: Full or partial refunds issued in accordance with our Cancellation Policy timelines (14+ days for full refund, 7–13 days for 50%).
• •Uninhabitable Conditions: If a property experiences major plumbing, electrical, or structural failures that cannot be repaired promptly, guests are refunded in full.
• •Overpayments or Duplicate Charges: Reconciled immediately upon identification with the payment gateway.

2. Check-out Property Inspection

During check-out (before 12:00 PM noon), our local team inspects the apartment to ensure compliance with House Rules. The following damages will result in deductions from the security deposit:

• •Permanent stains on bed linens (e.g. from flower decorations or spilled oils).
• •Broken appliances, air conditioners, furniture, or fixtures.
• •Lost apartment keys or resort security gate passes.
• •Deep cleaning costs required due to smoking indoors or trash neglect.

3. Non-Refundable Items

• •Consumed Nights: Completed accommodation days and past dates are non-refundable.
• •Completed Paid Services: Rendered laundry services, executed airport transfers, and completed cleaning requests are non-refundable once delivered.
• •Rule Violations: Bookings terminated on-site due to unauthorized parties, illegal visitors, or pet violations do not qualify for any refund.

4. Processing Timeline & Methods

Approved refunds are processed through the original payment method used during booking (PayPal account or bank card). Once initiated by our administrative team, funds typically appear in your account within 5 to 10 business days, depending on your bank or payment provider's settlement schedule.